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Most people have seen the commercials for the popular Lifeline medical alert system. It is known for its ability to detect falls or medical emergencies and automatically signal for an ambulance. This system has saved thousands of lives. These are some important topics to consider before purchasing the system.

Lifeline Company Reputation

lifeline-medical-alert-system-1Lifeline Systems started in 1972 and was later named Philips Lifeline in the 2000s. It was the first medical alert system in the United States. Since 2002, the company has maintained accreditation and an A+ rating with the Better Business Bureau. The company is also recommended by AARP for helping seniors maintain their independence without the worry of falling and not being able to reach a phone. Today, the company has expanded enough to offer services in over 200 languages at its central monitoring station.

Lifeline Medical Alert Pros And Cons

The traditional choice for this system is a pendant. However, there are other options such as a button that can be installed in a watch. Philips offers the most choices among competitors. These are some of the other benefits:

  • All equipment is installed and verified by a professional.
  • The device has a battery life of at least a few years.
  • Service can easily be moved anywhere in the United States.
  • The terms are explained clearly and simply.
  • The system tests itself weekly and provides 30 hours of battery backup.

However, this system also comes with some disadvantages, which include the following:

  • When obtained from a hospital or other third-party care facility, the fees can be higher.
  • Customers agree to rent the equipment and do not own it.
  • Costs may be higher than competitors’ rates.
  • An additional button for a spouse or family member costs $10 per month.

Lifeline Medical Alert Costs

lifelineNot all other companies offer the same value and quality of service as Philips. Prices start at about $30 per month but may be higher. There are minimal activation fees, and there are no setup costs for a simple installation. There may be occasional promos where the typical $50 activation fee is waived. Customers can also opt to have the equipment mailed to them and can set it up independently. If equipment is lost, stolen or damaged, a free replacement is issued. Since there is no contract, participants can cancel whenever they wish.

Complaints About Lifeline Medical Alert

With Consumer Affairs, Philips Lifeline maintains the top rating of five stars. Although most people give the system a solid five stars in their individual ratings, some people complain about the monthly cost and point out that other companies are cheaper. Another complaint is that its range is only 500 feet. For those who have larger homes, this range limitation can be problematic.

Is Lifeline Medical Alert Right For Me?

For those who are on a tight budget and need a simple device to call for help, there are other companies with cheaper options. Also, it may not be the right device for people who have a home or property that exceeds 500 feet in length or width. It is a great device for people who can afford the monthly cost and need the peace of mind that only a trusted and reliable company can offer.

When shopping for any medical alert system, it is important to consider the monthly costs as well as the installation costs. Homes that lack phone jacks or other technology necessary to install the system may be charged extra fees for installation by some companies. Philips may charge up to $150 for this in some instances, which is lower than the charges of many competitors. Always read plenty of third-party reviews before purchasing a system. Do not rely on reviews that are posted on a company’s site. Also, ask friends, insurance agents or helpful organizations such as AAA for recommendations.